This Management Policy (hereinafter referred to as “Management Policy”) regarding the use of the game service Play Together (hereinafter referred to as “Game”) provided by HAEGIN Co., Ltd. (hereinafter referred to as “Company”) has been written with the purpose of providing a fairer and equity-based service and protecting the rights of users.
It is recommended that users carefully review the Management Policy as it includes items to note while using the service.
Article 1 - General Provisions
1. The purpose of this Management Policy is to reasonably and fairly address issues that may arise within the game service. It contains a detailed set of rules to follow when the Company operates the service and users engage in the service.
2. The Company may modify the Management Policy to provide a better service and will share those changes through a user-friendly method (which includes but is not limited to, in-game notices and community notices).
3. The role of this Management Policy is to supplement the details that have been decided in the Terms of Service (hereinafter referred to as “Terms of Service”) as well as define the operating standards of the Company, which includes but is not limited to, sanctions for users’ violations of the Terms of Service and procedures for appealing sanctions.
4. Details unaddressed in this Management Policy will be overseen in accordance with the Terms of Service, relevant laws, and other general conventions.
Article 2 - The Duties and Rights of a User
1. A user may use the content provided in the Game, be it for a fee or free of charge, in accordance with the Terms of Service. However, the Company reserves all rights to all content within the Game (which includes but is not limited to, in-game characters and items) with the exception of the rights stated in the Terms of Service.
2. A user has the right to inquire the Company's Game Support for solutions regarding issues that may occur while playing the Game.
3. A user must be well-acquainted with and abide by the Terms of Service and Management Policy while playing the Game.
4. A user must never perform any acts that are prohibited in the Terms of Service and Management Policy, may bring harm to other users, or negatively impact the order maintained within the Game.
Article 3 - The Duties and Rights of the Company
1. The Company, in part or in whole, may restrict access to or temporarily suspend the Game if an abnormal occurrence has been found with the Game internally or externally.
2. The Company, in accordance with the Terms of Service and Management Policy, may limit the usage of the Game for a user who has violated the Terms of Service and Management Policy.
3. The Company is obligated to provide a stable gameplay environment to its users.
4. The Company abides by its own Terms of Service, Management Policy, and Privacy Policy.
5. The Company can receive reports of any type of bugs that may occur within the Game from its users and strive to verify and resolve them.
6. The Company is obligated to protect the personal information of users (which includes but is not limited to, detailed personal information and passwords) in their possession. The Company shall not use or modify the personal information of its users beyond the purpose of collection, nor shall it disclose such information without authorization. However, if there is a legal obligation to disclose a user’s personal information, such as a formal request for cooperation from a judicial body, the Company may provide it within the scope of that obligation.
7. The Company shall respond to the inquiries and requests of its users as kindly and promptly as possible. However, aside from game-related information that has already been made public, the Company may reply with a limited answer or no answer at all regarding future updates or certain details that cannot be revealed due to the nature of the Game. Game usage history is not provided unless obligated under current laws or the situation has been acknowledged as an exceptional circumstance by the Company.
8. The Company maintains neutrality and does not intervene in disputes between its users. However, if the dispute goes against the Management Policy or is deemed as hindering operations, the Company may review the dispute from a neutral standpoint and conduct necessary measures.
Article 4 - Account Management
1. A user must take responsibility regarding the management of their personal account and acknowledge that the Company cannot assist with any issues that may occur due to their carelessness.
2. A user cannot receive the Company’s support regarding any issues that may occur by (including, but not limited to) sharing their personal information, account, or items, as well as acts of transferring or buying and selling through unauthorized methods.
3. The Company does not request the personal information of its users. Users need to be cautious of any extrusion of their personal information from those who impersonate a Company official.
Article 5 - Criteria Regarding Usage Restriction and Sanctions
1. The detailed criteria regarding service usage restrictions for a user are as follows.
1) Types of Sanctions
① Forced Name Change: If information that is public within the Game, including, but is not limited to, the in-game playable character’s name, pet’s name, self-introduction within the profile, writings on in-game boards, and other information that is made public within the Game or a community managed by the Company is applicable to the Name Management (Restriction) Criteria in Subparagraph 3, the Company may modify the text into something arbitrary by force.
② Data Reset: The Company may terminate (or modify) the game data, in whole or in part, which were directly or indirectly acquired through prohibited activities (hereinafter "illicit gains"), which includes but is not limited to, in-game currency, items, achievements, and stats.
A. If the game information that is not illicit is inseparable from the illicit gains despite reasonable efforts made by the Company, the combined game information, in whole or in part, may be subject to termination (or modification).
B. If estimating the illicit gains proves to be difficult, the Company may establish reasonable and equitable criteria and terminate (or modify) the game information, in whole or in part.
③ Suspension: An account may be restricted either permanently or for a set period of time regarding its usage of the game service.
2) Restriction Categories and Sanction Criteria
| Category | Details | 1st Violation | 2nd Violation | 3rd Violation | 4th Violation | 5th Violation |
|---|---|---|---|---|---|---|
| Misconduct | Any act of interrupting another user from being able to play smoothly. Any act of spreading groundless rumors as well as all acts that go against the law, public order, and customs. ※ This includes but is not limited to, spamming and advertising, use of profanity, lewd expressions, belittling statements of self or family, racial or regional discrimination, abhorrence, intimidation, and use of inappropriate language that may offend other users. | 1-Day Suspension | 3-Day Suspension | 7-Day Suspension | 15-Day Suspension | Permanent Suspension |
| Any act of interfering with the Company's game operation or hindering the game from being normally operated. | 1-Day Suspension | 7-Day Suspension | 30-Day Suspension | Permanent Suspension | - | |
| Fraud | Any act of deception toward other users and benefitting or trying to benefit to wrongfully gain, but is not limited to, in-game currencies and items. ※ The perpetrator’s name will be forcefully modified if they commit acts of fraud by using a name that might confuse others with a specific character. | 5-Day Suspension | 7-Day Suspension | 10-Day Suspension | Permanent Suspension | - |
| Impersonation of Management Staff or Personnel | Any act of deceiving other users to gain or attempt to gain benefits or disrupt the gameplay of other users by impersonating a member of the management staff or personnel of the Company. ※ The name will be forcefully changed if the name includes text that has been deemed as including text or information intended to impersonate a member of the management staff within the Game. | 30-Day Suspension | Permanent Suspension | - | - | - |
| Name | Any act that requires establishing a “reasonable and equitable criteria to terminate (or modify)” a name that is applicable to Paragraph 3 of Article 5. ※ This includes all public information, including, but not limited to, in-game player character names, pet names, self-introductions in a player’s profile, as well as writings on boards that have been made public. | 1-Day Suspension + Forced Name Change | 3-Day Suspension + Forced Name Change | 7-Day Suspension + Forced Name Change | 10-Day Suspension + Forced Name Change | Permanent Suspension + Forced Name Change |
| Disruption of Game Management | Any act of encouraging aleatory acts through unfair gambling, promoting aleatory behavior as well as distributing relevant advertisements or other promotional materials, or benefitting from another player through their outcome determined by chance, be it a profit or a loss. | 3-Day Suspension + Data Reset | 7-Day Suspension + Data Reset | 30-Day Suspension + Data Reset | Permanent Suspension + Data Reset | - |
| Any act of spreading false information or confidential information that is not yet public and illicitly gains or causes confusion and damage to others. | - | - | - | - | - | |
| Real Money Trade | Any act of transacting in cash/spot goods or attempting to broker transactions using, but is not limited to, in-game currencies or items, accounts, or bots. | 1-Day Suspension | 5-Day Suspension | 15-Day Suspension | Permanent Suspension | - |
| Any act of transacting in cash/spot goods or leading a brokerage using, but not limited to, in-game currencies or items, accounts, or bots. | 90-Day Suspension + Data Reset | Permanent Suspension + Data Reset | - | - | - | |
| Any act of transacting in cash/spot goods using methods unauthorized by the Company, which includes but is not limited to, in-game currencies or items, accounts, or bots. | Warning Measure | 7-Day Suspension | - | - | - | |
| Transaction Cancellations/ Exploiting Refunds | Any illicit act related to, but is not limited to, transaction cancelations and exploiting refunds. | Game Data Reset or Permanent Suspension (Investigation request by judicial authorities depending on the severity of the case) | ||||
| Illegal Programs | Any act that involves using or distributing illegal programs or modified applications. | Game Data Reset or Permanent Suspension (Investigation request by judicial authorities depending on the severity of the case) | ||||
| Any act of developing illegal software or modifying the Game’s client program without the Company’s authorization, as well as using a modified version of the Game’s client program to use the Game in abnormal ways. | ||||||
| Misuse of System Error or Bug | Any act of illicitly gaining benefits, including, but not limited to, misusing a bug within the Game, using the Game abnormally, or impacting the in-game economy system or the balance of the game environment negatively. ※ The data will be reset if illicit behavior or acts of misuse are detected. If the severity or impact of the illicit act is minor: | 3-Day Suspension | 7-Day Suspension | 30-Day Suspension | Permanent Suspension | - |
| If the severity or impact of the illicit act is major: | 30-Day Suspension | Permanent Suspension | - | - | - | |
| Personal Information Leak | Any case where another user’s personal information has been distributed without their consent. | Data Reset or Permanent Suspension (Investigation request by judicial authorities depending on the severity of the case) | ||||
3) Name Management (Restriction) Criteria
① Name that might cause discomfort to others
② Name that includes profanities, slang, advertisements, or sexually explicit details
③ Name that discriminates against race or gender
④ Name that belittles a specific person, region, group, or religion
⑤ Name that has been deemed as impersonating or intending to impersonate someone related to the Company, Game, or original creator
⑥ Name that can be perceived or misunderstood as an administrator of the game, including, but not limited to, the Company or a member of the management staff
⑦ Name created with the intention of abusing the Company’s system, including, but not limited to, using blanks and special characters
⑧ Name that has been deemed as leading to transactions with cash regarding items and accounts or has the intention to transact with cash
⑨ Name that is anti-social or has been deemed as having a clear intention of glorifying an anti-social figure or group
⑩ Name that has been deemed as possibly violating the trademark right, service mark, or copyright of a third party
⑪ Name that has been deemed to have the purpose of advertising a specific good or site (including non-profit sites)
⑫ Name that goes against the purpose of the Terms of Service and Management Policy
2. Despite the detailed criteria in Paragraph 1, the Company may reduce or increase sanctions depending on the severity of the user's violation of a restricted act as specified in each of the following subparagraphs.
1) If an act falls under multiple types of restricted acts, two or more sanctions may be applied simultaneously.
2) If the severity of a restricted act is minor, the Company may substitute a sanction with a simple warning.
3) If the severity of the restriction violation is severe (such as repeating a violation multiple times, or if the violation causes a severe negative impact on the game environment or other users, etc.), the Company may impose an aggravated sanction up to the maximum order of sanctions.
(e.g.) In the event a bug has been exploited resulting in serious disruption to the balance of the game, permanent suspension of the applicable user is possible even if they haven’t exploited a bug previously or haven’t violated the Terms of Service or this Management Policy.
3. Separate from the sanctions of Paragraph 1, the usage of the service, in whole or in part, may be restricted as a temporary measure while investigating the facts of the restricted act and taking necessary action.
4. If a sanction is placed according to the detailed criteria in Paragraph 1, privileges to participate in events may be revoked and the user may be excluded as a potential winner.
5. Sanctions may be made toward acts that negatively impact the Game or harm other users despite not being designated in the detailed criteria in Paragraph 1.
6. If an act violates current laws, an investigation may be requested and be subjected to civil/criminal punishment separate from the sanctions outlined in this Management Policy.
7. A user may appeal in the event they have received a measure according to the procedures mentioned below.
1) An appeal can be made through a 1:1 inquiry via the Game Support found within the game.
2) Appeals can only be accepted within 15 days of receiving the restriction.
Article 6 - Recovery Criteria
1. The recovery of lost account or game information (including, but not limited to, in-game currencies and items, hereinafter “Game Information etc.”) resulting from the Company's intention or negligence is possible according to the Terms of Service.
2. Recovery is not possible if the Game Information etc., has been lost or modified due to a user’s intentions or carelessness, as stated below.
1) Details that cannot be confirmed through the objective data in the Company’s possession
2) Loss resulting from failure to check guided details (Notices, Management Policy)
3) Damage caused by the user's intent or negligence
4) Damage caused by an act that violates the Terms of Service and Management Policy
5) Loss resulting from issues with the program installed in the user’s mobile device or network connection
6) Damage resulting from but not limited to changing, formatting, or losing the device in use, as well as porting the phone number
7) Loss resulting from deleting the cache and data while using a Guest Account
8) In the event a user loses or unregisters the account (including, but not limited to, Google, Game Center, email, and Facebook) linked to the game
9) An account that was part of the bulk deletion based on Subparagraph 2 of Article 7
10) In the event an account was suspended due to the cancellation of a minor’s transaction
11) In the event an item possessed in an account with restricted usage is deleted due to its usage period expiring
3. The appeal for a recovery must follow the procedures stated below and may fail to proceed normally if the procedures are violated.
1) The user must submit a recovery appeal to the Company through methods such as Game Support or 1:1 inquiry within 7 days from the occurrence date of the issue.
2) The appeal of the preceding paragraph must be personally submitted by the owner of the account that experienced the issue. Recovery is not possible if it was submitted by a third party (other person) or representative.
3) A user must submit as much accurate information regarding the details of the damage, including, but not limited to, the time of the damage and a list of the damage as the contents of an appeal cannot be modified or canceled once submitted.
4) Any Game Information etc., acquired from playing the game while the recovery is taking place may disappear or be modified once the recovery is complete, and recovery support regarding this is not possible. Therefore, it is recommended to suspend game usage regarding the content related to the recovery during the said period.
Article 7 - Game Management Criteria
1. Gem Usage Criteria
1) Paid Gems can be acquired within the game through purchases while free Gems can be acquired through game and event rewards.
2) The Company manages Paid/Free Gems separately, and the Paid Gems are spent first when a user who possesses both uses Gems.
2. Account Deletion Criteria
1) For a smoother operation and management of the service, the Company may delete an account that fulfills all criteria below.
① Account with no login history for a period longer than 12 months
② Account with no purchase history
2) For a smoother operation and management of the service, the Company may indiscriminately delete the data of an account without prior notice if it has no login history due to abandoning the game as soon as the account was created.
3) Account data that is deleted by adhering to Provision 1 or Provision 2 of Subparagraph 2 of Article 7 cannot be recovered.
4) If account data is deleted by adhering to Provision 1 of Subparagraph 2 of Article 7, the Company will post an advanced notice regarding the deletion schedule and details 30 days before the scheduled date of deletion.
3. Name Management Criteria
1) For a smoother operation and management of the service, the Company may arbitrarily change the name (name displayed in the game) of an account that meets all the criteria below.
① An account with a last login date that is older than 90 days.
② An account that changed its name for free or with free Gems.
※ This category only manages names, and matters such as data storage periods are managed separately through the Terms of Service, Privacy Policy, or Management Policy.
<Addendum>
This Management Policy shall come into effect on October 19, 2026.